Agent

What it does

Never leave Slack and support your customers through Email, web chat, or shared/private Slack channels. Get all the power of ticketing, SLAs, and reporting. Most importantly, get notified of new requests and divide the work between your team - all from Slack.

The operations platform for IT, support, and ops. Work arrives in Slack. It gets handled informally, invisibly, and without a record. Foqal changes that.

Requests arrive in Slack . They get handled informally without a trace. Foqal changes that. DMs go to one person's inbox, get handled informally, and disappear. Every request that gets worked around is a request that never gets tracked. An employee sends a message in Slack. A customer reaches out through Teams. A form gets submitted. Foqal captures it the moment it arrives - automatically or with one click - and turns it into a structured, trackable request. The person who sent it doesn't notice anything different. Your team sees it immediately in the right queue. Common questions get answered instantly from your connected knowledge sources before they reach your team. Requests that need a…from foqal.io

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