Assembled | Team Performance
Staffing and productivity analytics for modern support teams
Assembled | Team Performance launched on August 19, 2020 with 19 votes, #851 of 3,833 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 6 years on.
What it does
For modern support teams to improve team performance: 📊 Increase productivity and schedule adherence 📟 Debug response times across channels 🔭 Gain visibility into schedules and current activity 🖇️ Works with Zendesk, Kustomer, Intercom, and more
Assembled's workforce management platform gives support teams the forecasting, scheduling, and real-time tools to hit SLAs and scale efficiently.
Trust that teams are always in the right place at the right time with precise forecasting, automated scheduling, and robust real-time insights. Whether you're managing in-house, AI, or BPO agents, coverage adapts to your needs, no matter what comes your way. Plan with confidence using advanced machine-learning models that understand your unique patterns and account for both human and AI coverage. Staff precisely for all types of work — transfers and escalations, email backlog, specialized queues, seasonal shifts, or omnichannel cases. Use our out-of-the-box forecast models or import your own via API or CSV. Account for patterns unique to your business — Black Friday spikes, back-to-school…from assembled.com
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