Conversocial

What it does

Deliver conversational customer experiences across private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business.

Deliver great customer experiences on the messaging apps and social media platforms your customers use every single day with personalized conversations, intelligent automation, and actionable insights. Verint Messaging brings together all your private messaging and social media channels in a single agent desktop. Use AI-powered virtual assistants to resolve customer queries and increase agent capacity. Provide faster, more effective digital customer service that elevates customer experiences. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual,…from verint.com

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