Email Tracking for Zendesk

What it does

Email Tracking is an app that helps to track recipients' email activity (email opens, link tracking) and build advanced statistics based on their actions. A wide range of adjustments provides you with the possibility to fit the app to your needs.

Make the most out of your sales and support with Zendesk Email Tracking. Track emails open, receive read receipts and analyze performance.

Add the email visibility Zendesk doesn't provide by default. Track email opens, link clicks, and get Zendesk read receipts directly in your tickets. Monitor when customers open tracked emails and use this activity to understand engagement and prioritize follow-ups. Track emails sent from Zendesk, including messages sent through Agent Workspace. Get the date, time, and device associated with an email open directly inside the ticket. Read receipts give agents more context about individual customer interactions. Select one or multiple links to track and receive internal notifications when customers click them. In detailed reports, view all link click activity to understand how customers…from growthdot.com

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