Freshchat
Catch 'em all. Keep 'em all.
Freshchat launched on September 18, 2017 with 264 votes, #76 of 3,073 launches that month and more than 95% of that year's launches. The site was still online in September 2026, 9 years on.
In plain words
Freshchat is a messaging software that enables sales and customer engagement teams to communicate with visitors and users across websites, apps, mobile, and social platforms. It facilitates lead conversion and customer engagement through continuous, context-driven conversations. The platform serves businesses looking to move beyond traditional live chat tools and create more cohesive messaging experiences across multiple channels.
written from the facts on this page · September 2026
From the sources
Freshchat is a modern messaging software powering millions of conversations for sales and customer engagement teams. Convert visitors into leads and users into happy, engaged customers on the website, in-app, mobile, and social DMs. A leap from legacy live chat software, Freshchat helps businesses and its teams focus on continuous and context-driven messaging experience.
Freshchat is an AI-powered omnichannel messaging platform. Experience live chat and chatbot solutions for smarter conversational support. Free trial!
Serve up smiles on any channel with Freshchat—and upgrade to Freshdesk Omni for advanced ticketing, knowledge bases, and more: the all-in-one toolkit for five-star support. Complex customer issues with no simple solution? Freshdesk Omni helps you consolidate tools, control costs, cut confusion, and offer superlative support. Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Messaging, live chat, even email and voice – you name it, we’ve got it. Customers seek quick and effortless self-service on the channels of their choice. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging…from freshworks.com
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Proactive Messaging 2.0 by Freshchat2019 · freshworks.com · ▲70Run targeted campaigns to move people faster down the funnel
Freshchat + Freshdesk Integration2018 · freshworks.com · ▲105Everything you need to ace your customer engagement game
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Freshchat: Support Learning centre2019 · freshworks.com · ▲94Customer Support Learning Center developed by practitioners
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