Harmony
AI agents that resolve IT/HR tickets inside Slack and Teams
Harmony launched on September 19, 2026 with 145 votes, #118 of 8,042 launches that month and more than 95% of that year's launches.
What it does
Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto a ticketing tool, we built the helpdesk around AI agents: employees ask in Slack or Teams, and 100+ production-ready agents handle password resets, app access, onboarding, device issues and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management and workflows live in one workspace, so agents have context to act. Teams hit 60%+ auto-resolution in days.
AI agents that resolve IT and HR requests inside Slack and Teams
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