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Dev tools · November 15, 2013

Open-source email helpdesk

We've tried systems like OSTicket, OTRS etc, but never found anything to our liking. Most systems were cluttered, slow or too advanced. Brimir is simple but usefull.

Open-source email helpdesk launched on November 15, 2013 with 42 votes, #92 of 701 launches that month and more than 90% of that year's launches. The site was still online in September 2026, 12 years on.

Visit github.com ↗Alternativestop 13% of November 2013

In plain words

Brimir is an open-source email helpdesk system built with Ruby on Rails and Zurb Foundation. It is designed for teams seeking a straightforward alternative to complex helpdesk platforms like OSTicket and OTRS. The software prioritizes simplicity and speed over advanced features, offering core helpdesk functionality without unnecessary complexity or performance overhead.

written from the facts on this page · September 2026

From the sources

Email helpdesk built using Ruby on Rails and Zurb Foundation - ivaldi/brimir

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