OptiCall Solutions

What it does

One platform for the whole contact center: omnichannel operator desk, AI chatbots and voicebots, SIP/PBX telephony, CRM customer card — and the conversation analytics that scores 100% of calls.

EU-ready contact center platform: omnichannel desk, transparent AI voicebots, and call-level compliance analytics — without workforce evaluation or operator scoring.

OptiCall unifies an omnichannel operator desk, transparent AI chatbots and voicebots, SIP telephony and a live CRM card — with call-level compliance analytics and service-quality insight, not workforce evaluation or operator scoring. Engage, Automate and Analyze run on the same conversation data — so a chat in Telegram, a voicebot call and a call-level compliance review all live in one customer timeline, not three disconnected tools. One inbox for voice, web chat, Telegram, WhatsApp, Viber, Messenger, Instagram and email. ACD routing, transfers, dispositions and a full CRM card per customer. Chatbots and voicebots that resolve routine contacts, qualify leads and run outbound campaigns —…from opticall.org

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