Oversai

What it does

QA tools haven’t kept up. Most still rely on manual reviews and sample less than 1% of conversations. That means teams miss insights, slow down improvement, and waste hours tagging spreadsheets. Oversai Observability for CX brings observability principles from IT into Customer Experience. It automatically monitors, analyzes, and scores every interaction — human or AI — so you can see what’s happening, what’s breaking, and where to improve.

Two AI products for modern CX teams: AutoQA delivers quality observability across every human and AI interaction, while VoC turns conversations into customer intelligence.

AutoQA reviews every human and AI interaction. VoC shows what customers need, why they need it, and what to do next. Enterprise experience, modern AI execution, and security teams can sign off on. Score human and AI conversations automatically. Find quality gaps, compliance risk, and coaching opportunities before they become bigger problems. Turn conversations into themes, sentiment, friction, and customer risk. See what customers need and know what to improve next. Real CX teams are expanding QA coverage, moving feedback faster, and finding customer signals that manual review could not reach. Gabb paired human quality expertise with Oversai AI to expand coverage, sharpen empathy coaching,…from oversai.com

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