Record 3.0

In plain words

Record 3.0 is a customer support layer designed for B2B SaaS companies. It uses AI to automate support resolution while collecting and visualizing user sessions and logs. The platform investigates issues, provides insights, and creates a centralized space for team collaboration. It's built for SaaS support teams looking to streamline their resolution processes with AI-powered analysis.

written from the facts on this page · September 2026

From the sources

Record is a Customer Support layer built for B2B Saas that automates the resolution process using AI. Records collect, visualize, investigate, and provide insights on user sessions and logs while creating one source of truth for collaboration.

Record is a tool for support teams that lets users communicate their problems visually in a sharable, collaborative way that helps to reduce the support cycle

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