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AI · November 21, 2025

Seranova AI - Reputation Management

Automated Google Review workflows for service businesses.

What it does

Seranova automates the follow-up process for local service businesses that rely on Google Reviews. After each job, it sends a short SMS or email to the customer asking how the service went. It reads their reply using sentiment analysis and routes the response. Positive messages get a Google Review link. Neutral/negative messages go to the owner first, so concerns can be corrected before sending the review request. All customers receive a review request, but owners get a window to fix issues.

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