ServiceSim

What it does

ServiceSim is an AI-enabled, on-demand training simulator that realistically mimics the customer side of any customer interaction, allowing agents to hone their skills and bridging the gap between classroom training and live interactions with customers.

Vistio is a contact center technology solution that uses next-best-action guidance and automation. Learn more about our product to improve customer service.

ServiceSim is an AI-enabled simulated customer that lets your agents repeatedly practice any kind of customer scenario in a lifelike situation with all of the variables they’ll see in a typical conversation. With ServiceSim, agents train with voice or chat in a virtual practice environment that bridges the gap between classroom training and the contact center floor. Whether it’s addressing complex product inquiries, handling irate customers, or resolving intricate support issues, ServiceSim can prepare your agents for any type of customer service challenge. When agents feel empowered and know what to do, they’re happier in their work and they stick around. Don’t believe us? See how…from vistio.io

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