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Commerce · January 24, 2017

The Startup Chat 174: Self-Service vs Human-Touch in SaaS

Can bots really sell?

The Startup Chat 174: Self-Service vs Human-Touch in SaaS launched on January 24, 2017 with 71 votes, #707 of 3,670 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 9 years on.

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What it does

In this episode, Steli and Hiten debate which is best: self serve or non self serve SaaS applications. Technology has evolved the business transaction to a point where salespeople have…

Unfiltered insights and actionable advice straight from the trenches of startup and business life. In this episode, Steli and Hiten debate which is best: self serve or non self serve SaaS applications. Technology has evolved the business transaction to a point where salespeople have become redundant, but is automated sales the best way or do consumers still need that human interaction? Tune in to the discussion as Steli and Hiten lay out the pros and cons of both applications and the most important factors to consider as you choose your sales model. Steli Efti: Hey this is Steli Efti. And this is Hiten Shah. Today’s episode of the startup chat we’re gonna talk about self serve…from thestartupchat.com

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