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Growth · January 24, 2020

Totango Community Edition

FREE customer success product

Totango Community Edition launched on January 24, 2020 with 7 votes, #1,020 of 3,486 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 6 years on.

What it does

Totango's FREE Community Edition democratizes access to Customer Success technology. It's built for teams or individuals just getting started in Customer Success and looking for ways to scale their organization and learn Customer Success.

Totango is now Odie: a Customer Knowledge Engine designed to provide post-sales teams with customer-grade AI that is smarter, more human, and token efficient.

Totango is now Odie: the Customer Knowledge Engine for post-sales teams. Read the letter from our CEO. After over 15 years as a leader in Customer Success, we have a new platform, a refined vision for post-sales, and a new identity to rally that vision behind. Odie is a Customer Knowledge Engine designed to give post-sales teams access to customer-grade AI that is demonstrably smarter, more human, and highly token efficient – whether they build those agents or we do it forfrom totango.com

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