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Growth · April 27, 2023

Video Reply for Zendesk

Stay closer to the customer, send video replies

Video Reply for Zendesk launched on April 27, 2023 with 4 votes. The site was still online in September 2026, 3 years on.

What it does

With the Video Reply you can easily capture your screen, record a video and send it directly to your customer inside any Zendesk ticket. Also, take any video from the library or send video requests for clients to record from their side without installation!

Try Video Reply for Zendesk. Demonstrate product tutorials and resolve the issues in a visual way. Create Zendesk videos in a few clicks.

The Video Reply app helps you take videos directly from your Zendesk® instance, save them in the library, and share them with your clients. While video response has been popular in recent years and will continue to be so, ignoring this trend is a big mistake. Written instructions are great, but humans are visual creatures, and vision is our primary sense. Capture the steps your customers should take to solve their problems from within the ticket! There is no need to find workarounds for attaching the video to your Zendesk® ticket. Video Reply saves video responses online without overloading your ticket with unnecessary attachments. The process of sending video request is quite simple but…from growthdot.com

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