ViiBE Communication

What it does

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. In one click and without download, get access to a live video stream combined with collaborative tools for the best remote assistance.

Optimize your field service management by facilitating remote collaboration between your technicians, experts and customer, thanks to remote visual support.

Remote customer support with real-time ViiBE Call decreases unnecessary displacements and increases the First Call Fix rate. Remote visual support connects your field workers with experts in the office for immediate real-time technical support. Video recordings of support sessions serve as documented proof of problem resolution in accordance with legislative regulation and industry standards. Asynchronous collaboration mode permits sharing media files of all types with no limit in size overcoming the limitations of emails and phone calls. Gain an immersive view of the incident using the caller’s front or the back camera. Annotate pictures, images, or documents with arrows or shapes to…from viibe.co

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