nowfound

Growth · August 28, 2024

WU

We ungated our product (no signup)–is it a good idea?

Users within our ICP were dropping off during or right after the signup process, never reaching that crucial “aha moment” where they truly see the value in our product. Typically, this moment happens when they’ve created an interactive demo they’re happy with. We were like... "let's just do it". So, we decided to ungate our product—removing the signup step entirely at this stage of the user journey. Of course, users can still sign up if they want to continue using the product, but our aim was to reduce friction and align with the supposed future of product-led growth, where ungated…

In plain words

This is a case study about removing signup requirements from an interactive demo product to reduce user friction. The makers observed that target users were dropping off before experiencing the product's value—the "aha moment" of creating a demo they're satisfied with. By ungating access, they aimed to let users reach that realization before committing to an account. While the change increased usage spikes, results remain mixed, with some users creating low-quality demos, suggesting the approach requires refinement.

written from the facts on this page · September 2026

From the sources

In the maker’s words, at launch

Users within our ICP were dropping off during or right after the signup process, never reaching that crucial “aha moment” where they truly see the value in our product. Typically, this moment happens when they’ve created an interactive demo they’re happy with. We were like... "let's just do it". So, we decided to ungate our product—removing the signup step entirely at this stage of the user journey. Of course, users can still sign up if they want to continue using the product, but our aim was to reduce friction and align with the supposed future of product-led growth, where ungated experiences help users quickly grasp a product’s value. We’re tracking key metrics—like increased engagement, faster time-to-value, and created demos—but it’s still early days, and the results are mixed. We’ve seen spikes in usage, but also some users creating “meaningless” demos, likely due to being overwhelmed by too many options. I’m eager for your thoughts: - What do you think of this specific ungated experience? - Were you able to create your first interactive demo? - Any other ungated product you really like, and why? Open to any feedback or discussions!

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