Zoho Desk
Context-aware help desk software for better customer service
Zoho Desk launched on November 18, 2016 with 131 votes, #309 of 3,636 launches that month and more than 90% of that year's launches. The site was still online in September 2026, 9 years on.
What it does
Zoho Desk is a unified help desk platform built for the smoothest AI-human collaboration. Deliver world-class support at scale. Get a flexible free trial.
Zoho Desk unifies customers, channels, and context businesses need to deliver exceptional customer service. It simplifies the routine with AI, without overriding human judgment. Bring customer conversations from every channel, organized in one contextual workspace. Set up a branded help center for your customers to track tickets, find answers in the knowledge base, join community discussions, and get instant help from an AI bot. See what’s working and fix what's not with real-time dashboards, detailed reports, customer happiness tracking, and AI that flags issues early. Zia weaves AI into your work, naturally. Autonomous AI agents handle routine issues end to end, handing off seamlessly…from zoho.com
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