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Products that do what Paramount – Human Evals of AI Customer Support does

Hey HN, Hakim here from Fini (YC S22), a startup focused on providing automated customer support bots for enterprises that have a high volume of support requests. Today, one of the largest use cases of LLMs is for the purpose of automating support. As the space has evolved over the past year, there has subsequently been a need for evaluations of LLM outputs - and a sea of LLM Evals packages have been released. "LLM evals" refer to the evaluation of large language models, assessing how well these AI systems understand and generate human-like text. These packages have recently relied on…

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