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Life & fun · February 17, 2016

Above and Beyond - Wistia's Holistic Approach to Customer Success

Change-makers building customer-centric businesses

Above and Beyond - Wistia's Holistic Approach to Customer Success launched on February 17, 2016 with 54 votes, #1,682 of 4,386 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 10 years on.

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What it does

Retention specialists who cut passive and active churn for subscription brands. Advanced dunning plus behavior-based cancel flows. See how it works.

Dunning for failed payment recovery. Cancel Flows for cancellation saves and exit feedback. Run with a retention team that has been solving this problem since 2013, across 1,000+ accounts. Your platform’s native dunning retries payments and sends an email. What it can’t do is tune itself to your decline mix and your customer attributes. That’s the work we do, with a team that has seen your decline spike before. When a customer goes to cancel, Cancel Flows asks why, presents a save offer matched to the reason, and turns exit feedback into data your team can act on. One flat monthly fee, based on your MRR tier. Dunning or Cancel Flows from $269/mo, both from $430/mo. Month-to-month, no…from churnbuster.io

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