Akia

What it does

Akia is artificial intelligence trained to manage and handle hotel guest requests. She is integrated into our text-messaging platform to provide a blended experience for hotel staff. From the guest's perspective, all engagement occurs over text messaging.

Akia is the AI agent that autonomously manages your entire guest lifecycle — from booking to checkout. Trusted by 2,000+ hospitality operators.

Akia automates guest messaging, phone calls, and reviews, from welcome to welcome back . A few quick details before you arrive, and you can skip the front desk. Evelyn Harrington rated her stay a 2 after a noisy first night. She replies the second a guest writes. She knows their reservation, so the answer's already right, and up to 90% of messages never reach your team. She starts answering the day you switch her on, and she only gets sharper from there. The same Akia that answers your messages runs your phone line. She holds a real conversation and resolves what the caller needs, then takes the payment before she hangs up. Tell her the steps the way you'd tell a coworker. She writes it up…from akia.com

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