ChatBot.com for LiveChat

What it does

The ChatBot.com & LiveChat integration lets you easily design, build and add conversational bots to LiveChat. It helps to automate repetitive tasks and speed up your support services.

See how ChatBot and LiveChat work inside Text. AI Agent answers first, your team can take over in live chat, and longer requests continue as tickets.

Text is an AI customer service platform. AI Agent handles the first response, your team can join the chat, and longer cases stay connected as tickets. Customers stay in the same conversation when AI Agent hands over to your team or the chat continues as a ticket. AI Agent answers customers right away using the knowledge you approve. An agent can join the chat with the earlier messages and customer details already in view. If a request needs more time, your team can keep working without losing the chat history. AI Agent answers common questions and gathers context. When the customer needs a person, an agent joins with the full conversation already in view. Your team can watch active…from chatbot.com

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