Chatwoot

In plain words

Chatwoot is an open-source platform that consolidates customer communications across multiple channels into a single interface. It connects email, website live chat, social media, WhatsApp, and other messaging services, allowing teams to manage all customer interactions from one dashboard. Designed as an alternative to Zendesk and Intercom, it serves businesses seeking unified communication tools with greater privacy control and transparency through open-source code.

written from the facts on this page · September 2026

From the sources

Chatwoot is an open-source omnichannel communication platform built as an alternative to Intercom, Zendesk etc. Chatwoot helps you connect email, website live chat, social media handles, WhatsApp etc. and manage all your customer interactions from one place.

Captain is Chatwoot’s built-in AI agent that helps your agents work faster, respond smarter, and connect with customers in a more personal way. Every conversation flows better and gets resolved quicker. Reduce support volume with our AI agent that learns from your help center, chats, and FAQs to answer common questions efficiently. With Copilot on your side, get smart answer suggestions, instant access to past conversations, and quick lookups from help articles. Reduce support volume with our AI agent that learns from your help center, chats, and FAQs to answer common questions efficiently. With Copilot on your side, get smart answer suggestions, instant access to past conversations, and…from chatwoot.com

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  Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat2019 · github.com · ▲417

  Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬 - chatwoot/chatwoot

• AP
  AI-powered open-source alternative to Intercom2023 · chatwoot.ai · ▲13
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  ChatSpot2023 · hubspot.com · ▲293

  The all-In-One AI chat tool for growing better

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  Open-Source Intercom with Help Center2022 · github.com · ▲101

  Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬 - chatwoot/chatwoot

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  Let's Chat2015 · sdelements.github.io · ▲323

  Like Slack, but opensource and self-hosted.

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  Sqwok – A social chat alternative to Twitter and Reddit2022 · sqwok.im · ▲218

  I previously did a Show HN late Dec 2020: https://news.ycombinator.com/item?id=25470672 That was a great experience and in the past year I continued to develop the site to bring it to a level of stability and maturity that I felt necessary for it to have a chance to succeed. Sqwok is all about answering the question: Can we have better open conversations on the internet? I wasn’t satisfied with the existing means of discussing topics such as culture, history, politics, and technology through threaded comments, and was simultaneously impressed with Slack bringing the IRC…

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