Conecto

What it does

Conecto brings live chat, (voice) AI, a shared inbox, CRM, bots, automation, knowledge, and analytics into one workspace. Support customers across text and voice, let AI resolve repetitive questions using your approved content, and hand conversations to your team with full context when a human is needed. Built for growing teams that want faster support without stitching together five different tools.

Conecto combines website chat, AI answers from your content, human handoff, a shared inbox, voice and analytics in one customer support platform.

Website chat answers from your content. Your team takes over with the full conversation. Conecto is a customer messaging platform that combines an AI chatbot, live chat, a shared inbox, CRM, knowledge and support analytics in one workspace. The AI handles repeat questions from approved sources; your team sees every reply, source and handoff. I need to move this account to a different owner. Can you do that? I can help with that. I have the account guide and your conversation here, so you will not need to repeat anything. No blank chatbot to script. Start from the answers your business already maintains. What it knows, what your team controls and what happens when it cannot answer. An AI…from conecto.chat

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