Dispatch Layer
AI helpdesk triage — inbox to assigned ticket in 15 seconds
Dispatch Layer launched on May 26, 2026 with 5 votes, #2,008 of 20,538 launches that month and more than 75% of that year's launches.
What it does
Your support inbox is chaos. Emails get lost, manually forwarded, and SLAs slip through the cracks. Dispatch Layer connects to your M365 shared mailbox and automatically triages every support email with GPT-4o — categorising, prioritising, and routing it to the right engineer in under 15 seconds. ✅ AI triage & categorisation ✅ Auto-assigned tickets in 15 seconds ✅ Real-time SLA tracking & escalation alerts ✅ Built for UK SMBs & IT teams ✅ Live in under 30 minutes
AI-powered helpdesk that reads your M365 shared mailbox, triages every email with GPT-4o, and routes tickets to the right engineer automatically. No forwarding required.
Dispatch Layer reads your shared mailbox and uses AI to turn every email into a structured ticket, routed to the right engineer automatically. Dispatch Layer replaces the manual forward-and-copy routine with one automated pipeline. Your shared mailbox receives a support request. Dispatch Layer picks it up within seconds. No forwarding rules, no manual sorting. GPT-4o reads the email, sets a priority and category, and drafts a professional acknowledgement for you to approve. Each one comes with a confidence score. The ticket is created, routed to the right queue, and assigned to an engineer. Everything it does is written to a full audit trail. Every Dispatch Layer instance ships with the…from dispatchlayer.co.uk
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