Format
Customer analysis in minutes for decisions you can defend
What it does
Teams record more customer conversations than ever. Everyone has an analyst at hand in Claude. And somehow trust is down, people are fatigued, and decisions revert to gut or the loudest voice. Format pulls all of your customer conversations into one place, analyzes them and delivers customer insights, ready to use by agents for use cases across GTM, product and more. Custom Reports saves your analysis as a live report you can share, every claim backed by a quote you can play.
Format
By deeply understanding you and your company, Format analyzes every conversation to surface the highest value insights. Our multi-layer AI system uses a combination of large language models for analysis of customer conversations across video, voice, and text. On point analysis of your customer conversations. In weekly digests delivered directly to your inbox. Your customer conversations and most important insights compiled into an AI hosted podcast. Access insights in your AI tools and build automated workflows in seconds. " Reading my Format report is one of the easiest habits I've built to stay as close to my customers as I was on day one. " “ I used to be on every call, but that’s not…from useformat.ai
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