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Life & fun · February 18, 2020

FM

FounderPhone – make customer support personal with SMS

Hi HN! We're Parthi and Kunal from FounderPhone (https://founderphone.com). FounderPhone is a shared customer support inbox for SMS and calls in Slack. We've built and shipped 7 products recently and if there's one thing we've learned, it's that your personal relationship with your customer is your secret weapon as a startup. Having customers email [email protected] or message a bot via Intercom doesn't feel personal. People are skeptical they will ever get a response. We've had a lot of success giving out our phone number to the top customers we really care about and telling…

FounderPhone – make customer support personal with SMS launched on February 18, 2020 with 106 votes, #264 of 3,162 launches that month and more than 95% of that year's launches.

Alternativestop 8% of February 2020

In plain words

FounderPhone is a shared customer support inbox that brings SMS messages and calls directly into Slack. Built for startup founders and small teams, it lets businesses manage customer conversations through personal phone numbers rather than impersonal support email addresses or chatbots. The tool consolidates incoming texts and calls in one Slack channel, making it easier for teams to respond quickly and maintain direct customer relationships as they scale.

written from the facts on this page · September 2026

From the sources

In the maker’s words, at launch

Hi HN! We're Parthi and Kunal from FounderPhone (https://founderphone.com). FounderPhone is a shared customer support inbox for SMS and calls in Slack. We've built and shipped 7 products recently and if there's one thing we've learned, it's that your personal relationship with your customer is your secret…

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