I built a customer support tool for SaaS focused on being calm and fast
Hey HN! Today, I'm happy to share with you a project I've been working on with my associate for the past four years. We know the customer support market is absolutely crowded, but we realized that few were focused on delivering a calm and fast experience. But why calm and fast? I think these two go together. Our idea is that Customer support can cause a lot of stress when you have an outage or just when one of your customers is unhappy. Only one email like this can cause anxiety that can last and make you sweat the next time you open your inbox. So we worked on the interface to reduce the…
I built a customer support tool for SaaS focused on being calm and fast launched on September 24, 2024 with 10 votes, #1,270 of 5,281 launches that month and more than 75% of that year's launches. The site was still online in September 2026, 2 years on.
In plain words
Fernand is a customer support tool designed for SaaS companies that prioritizes a calm and fast user experience. Built over four years, it aims to reduce stress for support agents handling customer issues by streamlining the interface and workflow. The tool features an original technical approach to data loading to maximize speed. It targets SaaS teams looking to manage customer support more efficiently while minimizing the anxiety that comes with handling difficult customer interactions.
written from the facts on this page · September 2026
From the sources
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts. Beautiful design. AI powered. Inbox zero.
Respond on every channel, build a knowledge base, and put your AI Agent on the front line. Sync with your team, close the loop with customers, and ship a product people love. Everything consolidates into one shared inbox you can access from your desktop or mobile. Collaborate on customer inquiries with your team, no matter what channel they started with and never miss anything again. Add any email you'd like, like [email protected] or [email protected] and handle customer inquiries from a shared inbox. Embed a live chat in your product and respond to customers in real time, right from your inbox. Publish a beautiful, SEO-friendly help center your customers can search through before reaching…from getfernand.com
In the maker’s words, at launch
Hey HN! Today, I'm happy to share with you a project I've been working on with my associate for the past four years. We know the customer support market is absolutely crowded, but we realized that few were focused on delivering a calm and fast experience. But why calm and fast? I think these two go together. Our idea…
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