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Growth · February 13, 2020

Interactive Customer Service Report 2020

Customer service metrics and insights in the form of web app

Interactive Customer Service Report 2020 launched on February 13, 2020 with 85 votes, #370 of 3,162 launches that month and more than 75% of that year's launches. The site was still online in September 2026, 6 years on.

Visit livechat.com ↗Alternativestop 12% of February 2020

What it does

The Customer Service Report by LiveChat presents key metrics and insights from over 23k companies across 30 industries – all in an interactive and engaging web app. You can choose from ready made dashboards or create the exact dashboard adjusted to your needs.

Customer Service Report featuring key LiveChat® metrics, based on data from over 35,000 companies across multiple industries worldwide.

LiveChat 2.0 is here. The first Inbox with revenue counter for humans and AI agents. events#send" > Try it for free Self-service, conversational AI, and automation are reshaping how companies interact with customers. This report gives you a clear view of where your business stands — and where it can go. 2. Metrics covered in the report along with the global results 5. Conclusions and key benchmarks for customer service teams By examining over 87 billion website visits, 2 billion chats, and 12 million tickets, we reveal key performance metrics and KPIs that define customer service landscape — from first response time and chat duration to customer satisfaction (CSAT) and chatbot efficiency.…from livechat.com

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