Intercom Facebook integration
Read, manage & respond to Facebook messages from Intercom
Intercom Facebook integration launched on January 19, 2016 with 141 votes, #208 of 4,523 launches that month and more than 90% of that year's launches. The site was still online in September 2026, 10 years on.
What it does
See weekly product updates for Fin AI Agent & Intercom Helpdesk.
Teammates' avatars now appear on conversation rows in the inbox Table view, so you can see at a glance when a colleague is already handling a conversation and avoid duplicate replies. Creating a ticket and applying a macro used to be two steps: create the ticket, reopen it, then apply the macro. Now you can do both at once. The ticket-creation screen now has the full composer — Reply and Note panes, with macro support. Pick a saved macro (or type its shortcut) and its message drops into the ticket, with follow-up actions like assigning or closing staged and ready. Hit Create ticket and the message becomes the first reply or note while the actions run automatically. Reading code in…from intercom.com
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Reply Now Integration for Intercom2020 · ▲140Connect your social communication channels to Intercom.
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