Lighthouse London #13: How To Use Prototyping To Get Meaningful Feedback From Your Customers

What it does

Dan and Tom talk about how to chat to customers and get awesome feedback on your product. What should you be asking? Where can you find your users and much more...

Dan and Tom talk about using a prototype to get feedback from real-world customers. Along the way they touch on… We got together with Linklaters to discuss how user-centred research and design techniques can help organisations meet the expectations of the FCA’s Consumer Duty. Laura Jackson from Not Actual Size joined us to talk about the complexities of creating content for multi-channel audiences, how to handle the demands of always on social media and what the future holds for contentfrom wearelighthouse.com

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