Qisutu
Open-source, self-hosted service desk and ITSM platform
What it does
Qisutu is an open-source, self-hosted service desk for ticketing, ITSM and process automation. It includes agent and customer portals, email processing, OAuth2, LDAP/Active Directory, a knowledge base, CMDB, reporting, REST API, custom forms, time tracking, 2FA and a module system. Version 1.0.3 is production-ready and available in eleven interface languages.
Qisutu ist ein modernes Open-Source-Ticketsystem für Helpdesk, Kundenservice und ITSM. Selbst hosten oder professionell betreiben lassen.
Qisutu bringt Struktur in Ihren Helpdesk: Supportanfragen zentral bearbeiten, Zuständigkeiten festlegen, Servicefristen überwachen und Wissen gemeinsam nutzen. Ticketmanagement, E-Mail-Kommunikation, Kundenportal, Wissensdatenbank und Automatisierung greifen dabei ineinander. Bei Bedarf erweitern Sie Qisutu um ITSM-Funktionen, KI-Unterstützung, Monitoring und Microsoft 365. Als Open Source Software lässt sich Qisutu selbst hosten oder professionell betreiben. Qisutu schafft eine gemeinsame Arbeitsgrundlage für alle Beteiligten. Vom Eingang einer Anfrage bis zur abschließenden Lösung bleiben Bearbeitungsstand, Kommunikation, Verantwortlichkeiten und vereinbarte Serviceziele jederzeit…from qisutu.de
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