Soft CS
Customer Success
Soft CS launched on May 28, 2025 with 5 votes. The site was still online in September 2026, 1 year on.
What it does
Soft CS is an all-in-one Customer Success platform for Brazilian B2B SaaS SMEs, reducing churn and boosting revenue with health score, NPS/CSAT, automated playbooks, and integrated CRM. With local focus and SaaS expertise, it transforms retention and growth.
Plataforma completa de Customer Success para SaaS B2B. Health score, automações, playbooks, integrações e IA. A partir de R$1.500/mês.
Você retém sua base, vende mais pra ela, e ainda reduz colaboradores por cliente com um time de CS mais eficiente. Esqueça o caos das planilhas infinitas e das abas acumuladas. Toda informação vive em um só lugar, sempre atualizada, sempre pronta. Você configura pesos, indicadores e critérios por segmento, plano ou ciclo de vida. O Health Score da SoftCS reflete a realidade do seu negócio, não um modelo genérico de mercado. Você configura gatilhos e ações específicas de forma segmentada para cada sinal : queda de uso, NPS negativo, ticket crítico, renovação próxima ou oportunidade de expansão . Cada evento aciona o playbook certo, para a pessoa certa, no momento certo. Sua operação passa a…from softcs.com.br
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