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Work · October 12, 2011

SupportBee - A Help Desk that is a joy to use

SupportBee is a support ticket system that turns customer emails into organized tickets. Assign, discuss, and resolve as a team. Set up in 5 minutes.

SupportBee - A Help Desk that is a joy to use launched on October 12, 2011 with 16 votes, #52 of 292 launches that month and more than 75% of that year's launches. The site was still online in September 2026, 15 years on.

Visit supportbee.com ↗Alternativestop 18% of October 2011

In plain words

SupportBee is a support ticket system that converts customer emails into organized tickets for team management. It provides a shared inbox where team members can assign tickets, leave private comments, and track progress without customers seeing the backend workflow. The platform enables teams to label tickets for pattern recognition, share draft replies for review, and create either public knowledge bases or private team resources. Setup takes approximately five minutes.

written from the facts on this page · September 2026

From the sources

A shared inbox for your team — assign tickets, comment privately, and track progress. SupportBee stays completely invisible to your customers. Unlike a shared email account, every team member in SupportBee has a clear view of their assigned tickets. Discuss an issue with private comments, share draft replies for review, and label tickets to understand patterns in customer inquiries. Publish answers to common customer questions for self-service. Easily insert links to articles when replying to customers. Alternatively, create a private knowledge base for your team's eyes only. Offer customers a place to send, track, and manage their support tickets using a web interface. Use customer groups…from supportbee.com

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