HelpDesk.com
Simple ticketing system for teams.
HelpDesk.com launched on June 6, 2019 with 145 votes, #160 of 2,757 launches that month and more than 90% of that year's launches. The site was still online in September 2026, 7 years on.
What it does
Meet HelpDesk.com – a ticketing system designed to be the simplest tool there is to manage email communication with customers. We created HelpDesk.com with two goals in mind: to cut down the efforts of your support team and to make your support emails more friendly..
HelpDesk.com software is a ticketing system you can use to manage customer communication in one smart place. Start for free. No credit card is required.
100+ tickets handled within four hours through prioritization and tagging. Cut out repetitive, manual tasks. Get a real boost from easy-to-configure automation and workflows: route chats and tickets, push leads to your CRM, and follow up automatically, all without code. Bring email, live chat, Messenger, and SMS into one AI-assisted inbox. A conversation that starts on Messenger and continues over email stays a single thread. Create dedicated teams by language, location, or skill set. Solve cases together with private notes, collision detection, and shared views, wherever your team works. Wire HelpDesk.com into your stack from the Playbook. Workflows connect to tools like Shopify,…from helpdesk.com
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