HelpNinja

What it does

It's a simple as Gmail for teams and we have a flat fee to include your whole team without worrying about agent fee. We believe having your whole team to do support will improve your support and team morale.

HelpNinja was created for small businesses that need a simple helpdesk system with affordable pricing.

With traditional emails we get the whole dump of emails and we either keep them unread or it gets lost in reading and we don’t have a clear view of conversation which needs attention and which are completed from our side. With HelpNinja, you can close the conversation once a reply is sent and it reopens when a reply comes in. More … One place to handle all your social messages with the help of your whole team. You can manage Twitter mentions and Facebook messages from a single place. Manage your customers real time with the help of your whole team. When away route them to normal email, so that the message and the context is not missed. A live chat that your customers love. You can see how…from helpninja.com

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  Hello HN! I wanted to share something we at Good Enough (https://goodenough.us) built over the past year: Jelly! https://letsjelly.com Jelly is a simpler shared inbox for small teams (like us) to answer team email. We had just been sharing a login to Fastmail previously, but as email started getting busier, that really started to stink as a solution — no one knew who was going to answer what, if someone else saw an email or not, etc etc. And a Google Group would prove to be worse, as replies too easily got lost to personal inboxes if someone accidentally didn’t “Reply…

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