TaskRouter by Twilio

What it does

TaskRouter is a skills-based routing system that provides the heart of a contact center that you can control from your code.

Twilio's TaskRouter is a skills-based routing system that provides the heart of a contact center that you can control from your code. With flexible routing logic, you can match tasks to workers while maintaining escalation and fallback rules. TaskRouter can track the state of all tasks and workers in your system and monitor performance, freeing you up to build your ideal customer experience. Need some help? Reach out to our support team by filling out this formfrom twilio.com

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