Unthread

What it does

Unthread helps companies to scale up support on Slack. We automatically track new conversations, tag & prioritize them, and can generate or suggest responses with AI.

Unthread is an AI-native helpdesk for Slack and Microsoft Teams that automates ticketing, answers, knowledge, and workflows for IT, HR, customer support, and RevOps teams.

Unthread tracks requests across Slack, Teams, email, or your favorite LLM — and does the work to solve instantly. Unthread connects intake, context, execution, and learning in one service operations loop. Capture Slack threads, Teams messages, email, and portal requests without forcing employees or customers into a separate system. Unthread brings together the conversation, requester history, knowledge, and connected systems before deciding what should happen next. Answer the question, trigger a workflow, collect an approval, update a system, or escalate with the full history attached. Unthread turns completed work into better documentation and repeatable automations, so the next request…from unthread.io

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