Videosupport
Loom for physical products
Videosupport launched on April 14, 2022 with 89 votes, #372 of 2,974 launches that month and more than 75% of that year's launches. The site was still online in September 2026, 4 years on.
What it does
Videosupport gets rid of the difficulties of explaining an issue to customer support over phone or chat - your customers can record a video instead. No installs required. Customers start directly in the browser and can upload or record a video with any device.
Let customers show you their issue with video. AI answers instantly from your docs, transcripts, and past tickets. Resolve 75% of tickets without a human.
No more endless chat threads. Let customers show you the problem. AI answers instantly from your docs, or a human jumps in with full context. Drop a link in any chat widget, CRM, or ticket. No setup beyond copy-paste. Works in the browser on desktop or mobile. Nothing to install, nothing to approve. The recording, a full transcript, and an AI-drafted answer all appear right where the ticket lives. Guide customers while they record. VideoSupport detects key devices in real time, surfaces likely issue categories, and attaches structured context to every request. An AI-assisted layer recognizes what is on screen and guides customers during recording so they capture the right context on the…from videosupport.io
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