Voice to Ticket for Jira

What it does

Voice to Ticket for Jira bridges the gap between phone support and IT service management. Customers call, AI listens and transcribes, and a fully-formed Jira Service Management ticket appears — complete with recording, metadata, and smart classification. Supports 9 languages. Built on Atlassian Forge.

Turn support phone calls into Jira Service Management tickets with AI voice intake

Capture inbound calls, transcribe with AI, and automatically create Jira Service Management requests. No portals, no manual entry—just faster, smarter ticket creation. Automatically transcribe calls and extract intent, priority, and key details. Route requests to the right type to speed up triage and improve support efficiency. Connect your Twilio number to receive support calls, record messages, and trigger automated Jira ticket creation with optional SMS confirmations. Voice to Ticket for Jira enables support teams to automatically create Jira Service Management requests directly from customer phone calls. The app integrates with Twilio via a webhook, records incoming calls, transcribes…from marketplace.atlassian.com

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