we open sourced our startup's help desk as django-knowledge.
We had a lot of reasons we wanted to build our own help desk, the least of which (and easiest to mention) is that a three seat license to the top tier desk systems are well over $100/mo. Plus they were slowing us down quite a bit. Right now its only dependency is Django, it supports email alert for updates, has bundled style, a permission like public/private/internal status, optional anonymous questions/responses, categories, searching, and a few more I've missed. What I'd like to do is: extend tests, class based views, parse incoming emails as questions & response (this is important for…
What it does
In the maker’s words, at launch
We had a lot of reasons we wanted to build our own help desk, the least of which (and easiest to mention) is that a three seat license to the top tier desk systems are well over $100/mo. Plus they were slowing us down quite a bit. Right now its only dependency is Django, it supports email alert for updates, has bundled style, a permission like public/private/internal status, optional anonymous questions/responses, categories, searching, and a few more I've missed. What I'd like to do is: extend tests, class based views, parse incoming emails as questions & response (this is important for help desks), better mod tools and internationalization. Anyways, see the GitHub repo: https://github.com/zapier/django-knowledge, the docs: http://django-knowledge.readthedocs.org/en/latest/index.html or check out a live demo at Zapier: https://zapier.com/support/ We've also registered django-knowledge.org. If anyone has thoughts on a good, cheap lightweight host, let me know.
Does the same job
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A couple of years ago I wrote Hello Web App (http://hellowebapp.com) to teach beginner Django web app development. It's aimed at non-programmers and designers, and walks folks through building and deploying a basic web app. I'm working on my third book to teach web design fundamentals to programmers (Hello Web Design: https://www.kickstarter.com/projects/1868398473/hello-web-design-design-basics-for-non-designers), so I've made Hello Web App free online during the Kickstarter campaign for the new book. The full Hello Web App tutorial can be accessed here:…
More work this month
the category →
The app store for voice native apps that lives in your notch
Work · 28d ago · voiceos.com
The New Calendly▲211Handle all of the work before, during, and after meetings
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Launched alongside, February 2012
the whole month →- HC
Life & fun · 2012 · hackershelf.com
- GF
Dev tools · 2012 · pixelapse.com
- BF
Life & fun · 2012 · bootswatch.com
- FU
Life & fun · 2012 · screenleap.com
- TF
Life & fun · 2012 · wrapbootstrap.com
- FA
A javascript library that allows easy manipulation of the favicon to include nice looking alert bubbles. This means that users can pin your site and still see when their attention is needed! It's been done before, but in my opinion not in a way aesthetically pleasing enough for production use. This library also falls back to the standard number in page title approach for browsers that do no support canvas / dynamic favicons. Thoughts welcome.
Life & fun · 2012 · tommoor.github.com