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Work · February 22, 2012

we open sourced our startup's help desk as django-knowledge.

We had a lot of reasons we wanted to build our own help desk, the least of which (and easiest to mention) is that a three seat license to the top tier desk systems are well over $100/mo. Plus they were slowing us down quite a bit. Right now its only dependency is Django, it supports email alert for updates, has bundled style, a permission like public/private/internal status, optional anonymous questions/responses, categories, searching, and a few more I've missed. What I'd like to do is: extend tests, class based views, parse incoming emails as questions & response (this is important for…

we open sourced our startup's help desk as django-knowledge. launched on February 22, 2012 with 26 votes, #65 of 360 launches that month and more than 75% of that year's launches. The site was not reachable when checked in September 2026.

Visit github.com ↗Alternativestop 18% of February 2012

In plain words

django-knowledge is an open-source help desk system built as a Django application for managing customer support questions and responses. It requires only Django as a dependency and includes features like email notifications, permission-based visibility levels, optional anonymous submissions, categorization, and search functionality. Designed for teams seeking an affordable alternative to expensive commercial help desk software, it offers a lightweight solution that can be self-hosted and customized.

written from the facts on this page · September 2026

From the sources

In the maker’s words, at launch

We had a lot of reasons we wanted to build our own help desk, the least of which (and easiest to mention) is that a three seat license to the top tier desk systems are well over $100/mo. Plus they were slowing us down quite a bit. Right now its only dependency is Django, it supports email alert for updates, has…

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