Why I share my failure at the risk of losing customers

In plain words

This is a blog post about sharing business failures publicly, published on the Simple Analytics blog in 2019. It explores the tension between transparency and reputation risk, examining why a company chose to openly discuss their shortcomings despite potential customer concerns. The piece is aimed at entrepreneurs and business owners interested in authentic communication strategies and learning from mistakes in public.

written from the facts on this page · September 2026

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