Xence

In plain words

Xence is a ChatGPT-powered chatbot designed for Jira Service Management that automatically answers employee support questions by extracting information from Confluence. Built specifically for JSM, it generates human-like responses to common inquiries, reducing the need for manual support intervention. The tool is aimed at teams managing internal help desks and support portals who want to automate routine question handling.

written from the facts on this page · September 2026

From the sources

Instantly answer 50% of employee questions on Jira SM with a ChatGPT powered chatbot - no humans needed! Introducing the first and only bot built for JSM that extracts accurate information from Confluence and crafts human-like responses.

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