Zammad
Open source Zendesk alternative
Zammad launched on October 25, 2016 with 74 votes, #638 of 3,690 launches that month and more than 75% of that year's launches. The site was still online in September 2026, 10 years on.
What it does
Powerful helpdesk software that’s never overwhelming. Centralize your customer communication in one place and deliver a great service experience.
From customer service to IT support and internal operations—deliver seamless customer experiences with Zammad by combining human expertise with AI-driven efficiency. Zammad helps teams tackle the daily challenges of support operations—combining powerful features with thoughtful details that make great support feel effortless. Manage internal and external requests in one place: Assign tickets, set priorities, share internal notes, and stay aligned to deliver fast, personalized support across every channel. With smart templates, bulk actions, and powerful automation, Zammad eliminates repetitive tasks, freeing up your team to focus on complex issues and meaningful customer interactions. Built…from zammad.com
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Zammad – Open Source ticket system2016 · zammad.com · ▲9Powerful helpdesk software that’s never overwhelming. Centralize your customer communication in one place and deliver a great service experience.
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