Growth · alternatives · 2026

24 alternatives to Haptik - Drive Omnichannel Engagement

Break Down Communication Silos by Going Omnichannel

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Haptik - Drive Omnichannel Engagement launched in 2021; newer entries below may have overtaken it.

1. 1
   Freshdesk Omnichannel Support▲93

   The ultimate omnichannel helpdesk for your customer support

   2019 · freshworks.com · its alternatives →

2. 2
   Sendbird AI agent for customer service▲544

   Delightful customer experiences with omnichannel AI

   2025 · sendbird.com · its alternatives →

3. 3
   Haptik - Smart Skills▲65

   Enterprise ready smart skills for high frequency use cases

   2021 · haptik.ai · its alternatives →

4. 4
   Haptik▲68

   Upgrade your customer experience with AI-powered chatbots

   2021 · haptik.ai · its alternatives →

5. 5
   Kommunicate 3.0▲337

   Automate customer conversations across channels with AI

   2023 · kommunicate.io · its alternatives →

6. 6
   Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat▲417

   Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬 - chatwoot/chatwoot

   2019 · github.com · its alternatives →

7. 7
   GroHawk▲72

   Customer engagement platform

   2017 · its alternatives →

8. 8
   Talk▲81

   AI-powered, omnichannel engagement

   2023 · ortto.com · its alternatives →

9. 9
   Mailshake Omni▲125

   Sales engagement software for modern sales teams

   2019 · mailshake.com · its alternatives →

10. 10
    Omnitron▲7

    Open source omnichannel customer service solution

    2020 · omnitron.app · its alternatives →

11. 11
    Omnifact▲368

    Ultra-secure AI chat assistants for business

    2024 · omnifact.ai · its alternatives →

12. 12
    Whelp▲79

    Omnichannel Conversational Customer Support platform

    2022 · whelp.co · its alternatives →

13. 13
    Omniflow▲234

    Turning ideas to products at lightning speed

    2025 · omniflowai.com · its alternatives →

14. 14
    Haptik + Zendesk Integration▲62

    Always-on customer support with Haptik & Zendesk

    2021 · haptik.ai · its alternatives →

15. 15
    SMS-iT▲8

    Engage Customers. Reduce Attrition. Build Perfect Leads.

    2022 · smsit.ai · its alternatives →

16. 16
    Kiip Platform▲113

    The ‘Surprise & Delight’ Engagement Platform

    2014 · its alternatives →

17. 17
    Omnichannel Chat Widget by Rasayel▲96

    An omnichannel chat widget for your website. 100% free!

    2021 · rasayel.io · its alternatives →

18. 18
    Omni.us▲107

    Revolutionize your B2B outreach & win dream clients

    2023 · omni.us · its alternatives →

19. 19
    Zoho SalesIQ 2.0▲130

    A smart data-driven customer engagement platform

    2021 · zoho.com · its alternatives →

20. 20
    Inbox by MessageBird▲99

    Free omnichannel customer service software

    2020 · bird.com · its alternatives →

21. 21
    Haptik + Salesforce Integration▲70

    Delivering unified experience with Salesforce cloud & Haptik

    2021 · haptik.ai · its alternatives →

22. 22
    Rake▲25

    Rake provides team messaging and omnichannel customer chat

    2022 · rake.ai · its alternatives →

23. 23
    NextOS▲104

    Omnichannel business communication: CRM, Chat, Surveys, VoIP

    2018 · nextiva.com · its alternatives →

24. 24
    Gigalogy Personalizer▲91

    Omnichannel personalization for e-commerce businesses

    2024 · gigalogy.com · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →