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  18. 18IB

    Hi HN, When I was in FAANG, I despised ticketing. I was always the eng that refused to update. Then when I was a tech lead, I had the pain of pinging everyone for updates because they hated it too. Things would go out of date, and then no one would really know if we were on track. We also had little visibility into what the team was doing outside of pinging/standups. So I made an AI that looks at every commit you push and updates tickets for you. It can create tickets if there isn't one, update, leave comments, tag associated commits etc... Basically, it's an "AI Board Babysitter" so…

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    Hello HN community! I’m excited to share Ticketing As A Service, a certified Microsoft Teams ticketing system designed to streamline service desk operations for any department. After working in IT and seeing the challenges of managing untracked requests, I created this solution to enhance productivity and efficiency for teams of any size or industry. What is Ticketing As A Service? This app helps teams manage bug reports, incident tickets, and service requests seamlessly within Microsoft Teams. By centralizing and organizing these requests, it reduces response times and ensures nothing gets…

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  24. 24AA

    Hi HN! For the last 5 years I've been in sales (at mongoDB). Spent half my week writing updates for sales-managers. My founder told me this is a lot like JIRA. Updating tickets for internal management - I hear it's painful. Sellers call this "admin work". A lot of it is zero value (because it doesn't help us get paid), and easily takes up 5+ hours a week. Admin AI uses the recorded calls to draft follow up emails, write call notes and CRM deal updates. We're trained our AI to think like a seller. And also built all the integrations to make it feel magical. Love your feedback, comments,…

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