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Life & fun · March 16, 2020

AS

Across – Supercharge your customer experience in Slack

Hi HN! We're Parthi and Kunal from Across (https://acrossapp.com). Across allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels. We've built and shipped 7 products recently and we always create shared Slack channels with our customers. This is great for creating a tight feedback loop between us, and making sure we're extremely responsive to customer requests. The problem is that this experience doesn't scale.…

Across – Supercharge your customer experience in Slack launched on March 16, 2020 with 14 votes, #1,018 of 4,417 launches that month and more than 75% of that year's launches.

Alternativestop 23% of March 2020

In plain words

Across is a Slack integration that helps companies manage customer relationships through shared Slack channels. It allows teams to track customer requests, automate responses, and message customers across multiple channels without losing track of conversations or responsibilities. The tool is designed for businesses that use shared Slack channels to maintain close communication with customers but struggle to scale this approach as the number of channels grows.

written from the facts on this page · September 2026

From the sources

In the maker’s words, at launch

Hi HN! We're Parthi and Kunal from Across (https://acrossapp.com). Across allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels. We've…

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