AI Support chatbot capable of replacing ~80% of the staff
Hey, citizens of HN! I and my team have developed a bot for technical support. We set ourselves the task of reaching a new level of chatbots. The thing is that nowadays bots often redirect customers to support staff when a question was not found in the bot's presets database or the customer requires some kind of interaction with the company (for example, wants to buy a product). We have solved this problem. 1. the bot is capable of answering complex questions that require analyzing the company's knowledge base (especially the technical part). 2. the possibility to leave a request for some…
AI Support chatbot capable of replacing ~80% of the staff launched on July 29, 2023 with 29 votes, #1,435 of 4,347 launches that month and more than 75% of that year's launches.
In plain words
This AI-powered technical support chatbot handles complex customer inquiries by analyzing company knowledge bases and can process customer requests like plan changes without redirecting to human staff. Built for companies seeking to reduce support workload, it answers technical questions beyond preset responses and collects necessary information from customer interactions. The system is designed to handle approximately 80% of typical support volume independently.
written from the facts on this page · September 2026
From the sources
In the maker’s words, at launch
Hey, citizens of HN! I and my team have developed a bot for technical support. We set ourselves the task of reaching a new level of chatbots. The thing is that nowadays bots often redirect customers to support staff when a question was not found in the bot's presets database or the customer requires some kind of…
Does a similar job
all alternatives →
More ai this month
the category →
Paintings by AI models: programs run through a simulation of oil paint.
AI · 22d ago · stillwet.art
FastRouter.ai▲364Route requests to the right LLM for cost, latency & quality
AI · 23d ago · fastrouter.ai
Source: Show HN post ↗ · launch text quoted in part
Launched alongside, July 2023
the whole month →
Hey everyone, I here is a small open-source project I've been working on lately. I'd love to hear your thoughts and improvement ideas :) GitHub: [github.com/Vincenius/workout-lol](https://github.com/Vincenius/workout-lol)
Dev tools · 2023 · workout.lol
- HN
I saw this [0] pretty cool thread by user revskill, and wanted a quicker way to search through it, but also to keep them all in one place so I can read them at my leisure whenever I get time. Right now is like 60 lines of Ruby using Nokogiri, but I will certainly look into it further down the line and improve the list. There's a cronjob checking the thread every 12 hours but I will eventually shut that down and it will become static after that. There are some really awesome blogs in there. I really recommend going through the list, it made my day. [0] "Could you share your personal blog…
Life & fun · 2023 · dm.hn
Anytype is built on the open-source AnySync protocol: a local-first protocol based on CRDTs. Users of Anytype can create spaces - graph-based databases with modular UI. Each space has unique access rights. Today, Anytype's beta is in single-player mode. Multiplayer mode, which will support local-first collaboration between multiple users, will be launched in the first half of 2024. Anytype fulfils the seven ideals of local first software from here - https://www.inkandswitch.com/local-first/ , our team felt these things are important to all of us: • No spinners: your work…
Commerce · 2023 · anytype.io
