Alterra Answers

What it does

Alterra Answers is an AI-powered app for Zendesk that instantly resolves support tickets by finding the right answers in Zendesk Guide. It helps companies to reduce support costs and improve customer satisfaction thanks to shorter time to resolution.

Leverage AI to automatically resolve routine tickets and free up your team to focus on more difficult cases. Alterra Answers is #1 Zendesk Answer Bot alternative. Try it for free.

1. Increase customer satisfaction by providing instant answers to customers’ questions 2. Lower support costs by reducing time agents have to spend answering repetitive questions Powered by the best-in-class Deep Learning NLP Engine , Alterra Answers understands natural language and finds answers by meaning, not just keywords. Typically, it can deflect four times more tickets than competitors’ products. In the auto-pilot mode, Alterra Answers screens all new Zendesk tickets and tries to respond instantly by finding answers in your knowledge base. If the user is satisfied with the answer, the case is closed. Otherwise, the ticket goes into your regular queue. In the co-pilot mode, Alterra…from next.alterra.ai

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