Answer Bot by Zendesk

What it does

Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.

Zendesk AI powers customer service with AI agents, copilots, automation and QA. Resolve complex enquiries across chat, email and voice.

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